Q&A with Hillhouse Tailors

Complimentary Tailoring is our response to your dress shirts that just don't fit right. As a courtesy for your first dress shirt purchase with Hillhouse Tailors, we gladly offer to make alterations to an existing dress that you own, even if it wasn't purchased from us. Of course, our tailors can only work so many miracles. Typically, we can not enlarge the size of a dress shirt. However, a full list of options are available on our Shirt-In-Transit form, or you may Contact Us for more information. Also, if you are a first time customer, shipping your existing dress shirt is absolutely free. Hillhouse Tailors automatically deducts your estimated shipping cost from the total purchase amount at Checkout.

You have complete control over your measurement profile(s). You can access your account here: Your Account and make the appropriate adjustments to your previous dress shirt purchases. Should you require major changes, Hillhouse Tailors recommends that you Contact Us for friendly assistance with your measurements.

Hillhouse Tailors offers two ways to give the perfect gift: create a dress shirt or send a gift certificate. You can get started here: Purchase a Gift.

You already have an account with Hillhouse Tailors. Your login name is simply the email address that you provided. Hillhouse Tailors has created a temporary password for you, sent to your email inbox. You can sign-in and make any changes to your account here: Your Account.

No. The beauty of custom tailoring is that Hillhouse Tailors can execute a perfect for any frame, no additional charges required.

Hillhouse Tailors ships via USPS Priority Mail with Delivery Confirmation. The base shipping price starts at $4.95 and increases with weight and shipping zone.

Constructing your Hillhouse Dress ShirtTM requires about 2-3 weeks, among the quickest turnaround in the industry. Our tailors build a unique template specifically from your measurement profile. Hillhouse Tailors then stores your template in our archives indefinitely, expediting any future repurchases.

Hillhouse Tailors has streamlined the process: Return Policy. Please note, due to the nature of our customized product, Hillhouse Tailors can only accept alterations or exchanges for the same product (in the case of a defect). With each new order, Hillhouse Tailors includes a packing list and pre-paid USPS return label. Simply attach the return label to your return box and include the Shirt-In-Transit form for handling instructions.

You can mail items to:

Hillhouse Tailors
282A Quarry Road
Milford, CT 06460

using USPS Priority Mail with Delivery Confirmation or any traceable method. Be sure to include a Shirt-In-Transit form to provide Hillhouse Tailors instructions on how to handle your dress shirt.